On the Freshservice UI, an app can be rendered in multiple locations (pages). When you configure the app manifest, in manifest.json > manifest.json > product.freshservice.location.<placeholder-name>, you can specify the placeholder on a page where the app is eventually rendered.
Notes:- You can specify multiple placeholders in manifest.json > location.
- Freshservice apps are supported as web apps.
Global navigation pane
full_page_app
The app icon is displayed on the left navigation pane and when clicked, the app page occupies the entire viewport.
The placeholder can have only one active app at a time.
cti_global_sidebar
The app icon is displayed at the bottom-left corner. This location is allocated for an app that uses the Computer Telephony Integration (CTI) technology. The default width and height of the app are 360 pixels.
The placeholder can have only one active app at a time.
Note:The placeholder can have only one active app at a time. If the product account has a native CTI app of Freshservice and a custom-built CTI app installed, then the native CTI app is given preference and will be displayed at the placeholder.
Ticket details page
ticket_sidebar
The app is displayed in the right sidebar on the Ticket details page and is loaded only after you click the app icon.
App rendered at ticket_sidebar placeholder in the Ticket Details pageticket_requester_info
The app is displayed on the Requester details tab and is loaded only after you click the app icon.
App rendered at ticket_requester_info placeholder in the Requester Details tabticket_top_navigation
The app is displayed on the top navigation bar on the Ticket details page and is loaded only after you click the app icon.
App rendered at ticket_top_navigation placeholder in the Ticket Details pageticket_background
The app runs in the background of the Ticket details page.
Change details page
change_sidebar
The app is displayed in the right sidebar on the Change details page and is loaded only after you click the app icon.
App rendered at change_sidebar placeholder in the Change Details pagechange_background
The app runs in the background of the Change details page.
Contact details page
contact_sidebar
The app is displayed in the right sidebar on the Requester Details page.
New ticket page
new_ticket_sidebar
The app is displayed in the right sidebar on the New ticket page.
App rendered at new_ticket_sidebar placeholder in the New Ticket pagenew_ticket_background
The app runs in the background of the New ticket page.
New change page
new_change_sidebar
The app is displayed in the right sidebar on the New change page.
App rendered at new_change_sidebar placeholder in the New Change pagenew_change_background
The app runs in the background of the New change page.
Asset details page
asset_sidebar
The app is displayed in the right sidebar on the Asset details page.
App rendered at asset_sidebar placeholder in the Asset Details page