onConversationCreate
When a reply or note is added to a ticket, the onConversationCreate event is invoked and the registered callback method is executed.
The supported conversation create events are:
- Reply added
- Public note added
- Private note added
Subscribe to the onConversationCreate event and register the callback by using the following sample manifest.json content.
manifest.json
"events": {
"onConversationCreate": {
"handler": "onConversationCreateCallback"
}
}
Define the corresponding callback by using the following sample server.js content:
server.js
exports = {
onConversationCreateCallback: function(payload) {
console.log("Logging arguments from onConversationCreate event: " + JSON.stringify(payload));
}
}
Attributes of the data object
- actorobject
Information pertaining to the system, agent, or requester who triggered the onConversationCreate event in the Freshservice system.
- conversationobject
Information pertaining to the conversation when the onConversationCreate event is triggered in the Freshservice system.