Configure onCallCreate and onCallUpdate

When a call originates from a Freshworks number or is being received to a Freshworks number, the onCallCreate event is triggered.

Subscribe to the onCallCreate event and register the callback by using the following sample manifest.json content.

"events": {
  "onCallCreate": {
    "handler": "onCallCreateCallback"
  }
}

Define the corresponding callback by using the following sample server.js content:

exports = {
  onCallCreateCallback: function(payload) {
    console.log("Logging arguments from onCallCreate event: " + JSON.stringify(payload));
  }
}

When a call connection is established or lost, when a call’s status changes (transferred to an agent, an agent barges into a call, the call becomes a conference call, and so on), and when additional information such as call recording information, bill duration, call cost, call notes is associated with a call, the onCallUpdate event is triggered.

Subscribe to the onCallUpdate event and register the callback by using the following sample manifest.json content.

"events": {
  "onCallUpdate": {
    "handler": "onCallUpdateCallback"
  }
}

Define the corresponding callback by using the following sample server.js content:

exports = {
  onCallUpdateCallback: function(payload) {
    console.log("Logging arguments from onCallUpdate event: " + JSON.stringify(payload));
  }
}