On the product UI, an app can be rendered in any of the locations that the module supports. This module supports rendering an app in module-specific placeholders.
To render an app in a module-specific placeholder, in manifest.json > modules.caller_metrics.location.<placeholder-name>, you can specify the placeholder on a page where the app is eventually rendered.
Notes:- For this module, you cannot build an app whose front-end component can be accessed from the product’s left-navigation pane. That is, you cannot build a common module front-end app. For more information see, the common module introduction.
- You can specify multiple placeholders in manifest.json > modules.
- Freshworks product apps are supported only as web apps (and not as mobile apps).
This section provides information on all locations (and the placeholders in these locations) where an app can be rendered for the caller_metrics module.
Freshcaller - Call Metrics page
call_metrics_card
The app icon is displayed in the call details window of a particular call on the Call Metrics page.
App rendered at call_metrics_card placeholder in the call details window