On the product UI, an app can be rendered in any of the locations that the module supports. This module supports rendering an app in common placeholders and module-specific placeholders.
To render an app in the common placeholder, in manifest.json > modules.common.location.<placeholder-name>, you can specify the placeholder in the product’s left-navigation pane where the app is eventually rendered.
To render an app in a module-specific placeholder, in manifest.json > modules.service_ticket.location.<placeholder-name>, you can specify the placeholder on a page where the app is eventually rendered.
Notes:- You can specify multiple placeholders in manifest.json > modules.
- Freshworks product apps are supported only as web apps (and not as mobile apps).
This section provides information on all locations (and the placeholders in these locations) where an app can be rendered for the service_ticket module.
Common placeholders
full_page_app
The app icon is displayed on the left navigation pane and when clicked, the app page occupies the entire viewport.
The placeholder can have only one active app at a time.
cti_global_sidebar
The app icon is displayed at the bottom-left corner. This location is allocated for an app that uses the Computer Telephony Integration (CTI) technology. The default width and height of the app are 360 pixels.
The placeholder can have only one active app at a time.
Note:The placeholder can have only one active app at a time. If the Freshworks product account has a native CTI app and a custom-built CTI app installed, then the native CTI app is given preference and will be displayed at the placeholder.
Freshservice - Ticket details page
ticket_sidebar
The app is displayed in the right sidebar on the Ticket details page and is loaded only after you click the app icon.
App rendered at ticket_sidebar placeholder in the Ticket Details pageticket_requester_info
The app is displayed on the Requester details tab and is loaded only after you click the app icon.
App rendered at ticket_requester_info placeholder in the Requester Details tabticket_conversation_editor
The app is displayed on the Ticket conversation editor and is loaded only after you click the app icon.
App rendered at ticket_conversation_editor placeholder in the Ticket conversation editorticket_background
The app runs in the background of the Ticket details page.
ticket_top_navigation
The app is displayed on the top navigation bar on the Ticket details page and is loaded only after you click the app icon.
App rendered at ticket_top_navigation placeholder in the Ticket Details pageFreshservice - New ticket page
new_ticket_sidebar
The app is displayed in the right sidebar on the New ticket page.
App rendered at new_ticket_sidebar placeholder in the New Ticket pagenew_ticket_description_editor
The app is displayed in the description editor on the New ticket page.
App rendered at new_ticket_description_editor placeholder in the New Ticket pagenew_ticket_background
The app runs in the background of the New ticket page.