To get a better perspective of what kind of problems apps solve for businesses that face them daily, let’s look at a few enlightening use cases. After you’ve seen a few of them, we will pick a Freshdesk account and build an app following a tutorial.
- When replying to Leads within CRM, you might want to check if this email is already captured in the Ticketing tool the support team uses and pull additional details from there.
- Because your marketing teams use many other tools such as Mailchimp, and Google Analytics, and your account teams use QuickBooks, while your Sales team tracks their day-to-day work in Trello and Asana, your CRM might want to get integrated with all of them!