To get a better perspective of what kind of problems apps solve for businesses that face them daily, let’s look at a few enlightening use cases. After you’ve seen a few of them, we will pick a Freshdesk account and build an app following a tutorial.
- IT teams manage assets. While at it, asset managers have to update all the information in Freshservice upon receiving a new delivery of assets. An app can eliminate time-consuming tasks and reduce human errors.
- Sometimes, emails are exchanged on a ticket for months, and the conversation is too long. Finding relevant attachments in this long thread could be a nightmare, except when there is [an app to show you all attachments in one place](https://www.freshworks.com/apps/freshservice/attachments_viewer!
- Maybe the IT service team has decided to ship some items to employees working from home. We could help the IT team with an app that allows picking from an approved list of critical products and maps them to the employees eligible for a WFH kit.