Troubleshooting and Support

Find solutions to common issues and get support throughout the submission process. This section provides troubleshooting tips, FAQs, and contact information for additional assistance, ensuring you can resolve any problems quickly and efficiently.

While the submission process is simple and straightforward there are chances that app may get rejected due to variety of reasons. Let us understand these issues and how to resolve them.

Ensuring that your app meets the content guidelines of the Freshworks Marketplace is crucial for a successful submission. Below are some common reasons for content review failures, along with expanded explanations and recommendations for avoiding these issues.

1. When faced an issue during app submission, kindly create a new community topic for the same incorporating screen recorded video explaining the issue with HAR logs.
2. When you are unsure about the app review status even after 3-4 days of submission, you can create a service ticket to know the status of your app here.