The HTTP Archive (HAR) format is a JSON-formatted archive file that records all network interaction between a web browser and site.
HAR files contain information, such as page rendering, performance issues, and web browser versions, which helps developers when troubleshooting various issues that involve apps or websites.
Network logs can be captured and exported as a HAR file with the .har extension. The HAR file can be viewed with HAR viewer, HAR Analyzer, or any other tool of your choice available on the Internet.
Note:- HAR files will have sensitive information such as personal information, API keys, passwords, and other details sent or received over the network communication.
- The HAR viewer, HAR Analyzer are not Freshworks products. Use them at your own discretion.
- The supported browsers by our platform
Find the steps according to your web browser.
Chrome
Firefox
Safari
Edge
Steps
- Go to the page where the app is loaded.
- From the menu bar, navigate to More Tools -> Developer Tools.
- Click the Network tab, the Network panel is displayed.
- Check the Preserve log checkbox.
- With the Network tab open, reproduce the issues for delayed or failed API requests in the app. The relevant network logs are captured.
- Click the download icon, which displays “Export HAR…” on mouse hover, to export the network logs in the HAR file format.
- The downloaded file can be shared with others to analyze the network activity and troubleshoot the issue.