Over the years, Freshworks has evolved to become a multi-product company. The businesses (your users) started to want products that help sales, support, and IT teams while ensuring they always power a horizontal value. For example, a user might have a sales query or support issue to report. Although both are serviced by sales and support teams individually, we could offer a delightful experience if both teams know the user information contextually. Freshworks is taking this bet by introducing products like the Customer Service Suite.
We are committed to empowering developers like you to build apps that will allow you to build once, and yet you can choose the same app to have a customer base across users of Freshworks products.
Flow of Modular AppsThe above image illustrates how you build apps subscribed to modules, and the platform will serve your app to users at runtime. Instantly. Automatically.
Toward the end of this tutorial, we will provide a clear explanation of the modules and products that work in unison, so you won't be left wondering about how everything comes together.