Runtime

The Freshworks CLI helps your run apps locally. The global apps are meant to be built once and yet platform to run multiple products.

  1. The app can be published for both Freshservice and Freshdesk products.
  2. The same index.html will render in ticket sidebar if the app is installed in Freshservice or Freshdesk or both. (Notice he paths declared in the manifest.json)
  3. The installation parameter will only appear to a Freshdesk user if only support_desk module is declared in iparams.json. (Notice the “modules” property in iparams.json)