Introduction to Freshworks Agentic Developer Toolkit

The Freshworks Agentic Developer Toolkit is a suite of agent skills and developer model context protocol (MCP) server to enable you to build and ship quality apps faster in the age of Agentic development.

It contains configuration and instruction sets that extend AI assistants with specialized knowledge of the Freshworks SDK. These skills provide AI assistants with the context necessary to build, review, publish, and troubleshoot Freshworks Platform 3.0+ marketplace apps.

Skills are structured configuration and instruction sets that extend AI assistants with domain-specific capabilities. They enable a standardized way to interact with different platforms through the following information:

• Context: Provides domain-specific knowledge of APIs, frameworks, and platform limitations.
• Commands: Enables executable workflows triggered by slash commands, for example, /fw-setup.
• Rules: Enforces best practices and architectural constraints during code generation.
• Templates: Offers reusable code patterns and scaffolding for rapid development.

Skills are designed to work across multiple AI assistants, such as Claude Code and Cursor, or any environment that supports the Model Context Protocol (MCP).

For a browsable index of skills across the ecosystem, see agentskills.io.

The Agentic Developer Toolkit bundles agent skills with the Developer MCP server so your assistant can follow Freshworks conventions and automate Developer Portal workflows (packaging, uploads, status checks, and more). Everything ships together from the fw-dev-tools repository—skills for authoring and validating apps, plus MCP tools that talk to the Portal APIs.

The Agentic Developer Toolkit specifically address the requirements of Freshworks Platform 3.0+. By integrating this bundle, your AI assistant becomes proficient in the Freshworks ecosystem, ensuring your code remains compliant with manifest schemas, request templates, and serverless patterns.

Following are the key capabilities of the Agentic Developer Toolkit to streamline your development lifecycle:

• Configure development environments: Install and manage the Freshworks Development Kit (FDK) and Node.js dependencies so your machine meets Freshworks Platform 3.0+ requirements.

• Develop Freshworks Platform 3.0+ apps: Accelerate app creation with AI-assisted guidance. The toolkit provides templates and real-time instructions for building marketplace apps that adhere to the latest platform standards.

• Build AI Actions App: Incorporate Agent Studio AI Actions and third-party API integrations—request templates, secure authentication patterns, and actions.json workflows guided by the skills in the bundle.

• Perform code reviews: Identify potential issues before submission. Run automated checks to verify your code against platform best practices, security requirements, and UI consistency with the Crayons design system.

• Manage marketplace submissions: Prepare and upload your app versions to your Freshworks Developer Portal as a Custom app. The toolkit guides you through the packaging and submission workflow to ensure a smooth review process.

  Note:Support for submitting public apps to the Freshworks Marketplace is currently under development.

For the Freddy AI Copilot for Developers VS Code extension and in-editor workflows, see Developer Copilot (separate from the agent skills in this toolkit).